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ACMP UK: An evening of virtual learning, fun and pub quiz!

  • 10 Dec 2020
  • 18:00 - 20:00
  • Webinar

ACMP UK:  An evening of virtual learning, fun and pub quiz!

PresenterDr Nicola Millard, Principal Innovation Partner, BT and Presenter, writer and researcher on innovation in customer experience and future of work


The evening will start with Dr. Nicola Millard delivering a session looking at how global Disruption, Diversity, Dolly, Dilbert and Droids are all changing the Digital workplace.

Automation was supposedly the force reshaping the future of work – turns out it wasn’t technology, but a virus which disrupted everything.

It will take a look at what we can learn from this massive global remote working experiment, whether offices are dead, and what skills people need in an increasingly automated, remote, globalised workforce where the boundaries of work and home life are blurred.

Then we will welcome everyone to grab their drink of choice and move onto the virtual pub quiz for some fun, entertainment and networking.

Click here to Register on Eventbrite

This webinar is free to paid up ACMP members or invited guests;  for non-members interested in Change Management the fee is £5.00


Once described as “human caffeine” on Twitter, Dr Nicola Millard injects a positive, people-centred expresso shot to innovation and future strategy. Half social scientist, half technologist, all academic, she uses techniques from disciplines such as design thinking, psychology, anthropology, computing, and business consulting to generate data, provocations and stories which can engage and create conversations from the board room, to the front line. No frothy coffee; just solid research.

In her long and varied career at BT – mostly based at Adastral Park in Ipswich – Nicola has done a number of jobs, including futurology, research, usability, customer service, marketing, and business consulting. She was involved with a number of BT firsts, including the first application of artificial intelligence into BT's call centres, BT's initial experiments with home working, and helping to develop BT’s “net easy” score, a new way of measuring customer experience. She currently looks at innovation in both employee and customer experience.

Nicola is an award winning presenter, with 2 TED talks and hundreds of conference panel, chair and keynote sessions under her belt. She occasionally pops up on radio and TV around the world, including appearances on 'Woman's Hour', 'Tech Tent', ‘The Genius of Invention’ and ‘Back in Time for the Weekend' for the BBC. She is a judge on a number of award panels, including the Institute of Customer Service and the Association of Business Psychology. In 2019 she was listed as one of the top 10 UK CX Influencers by Customer Experience Magazine

LinkedIn:  https://www.linkedin.com/in/nmillard/

Please email info@acmpuk.com with any questions about the event.

IMPORTANT: We will only email your joining link for the webinar to the email address you provide.

Vision and Mission

To support ACMP members in the UK with leading the way change works and to serve as an independent and trusted source of professional excellence, advocate for the discipline, and create a thriving change community within the UK

© 2021 ACMP UK Chapter Ltd, Company number 11420477

Contact us by email: info@acmpuk.com

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